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How We Safeguard Your Information

When you open an account with lapakliga and fund it via DANA, OVO, GoPay or QRIS, we collect only what's needed to verify your identity and process withdrawals.

Encrypted account loginPayment data isolationClear data retention rules
Explore the Lobby Read FAQ
lapakliga How We Safeguard Your Information
REACH OUR TEAM

Privacy Questions & Data Requests

Email Support Send privacy inquiries, data-access requests or deletion notices to our privacy team at [email protected]. We respond within five business days with confirmation of your request and estimated resolution time.
Live Chat Open the chat widget in your account lobby from 09:00 to 22:00 WIB, Monday to Sunday. Our support agents can explain how your data is stored and guide you through account security settings.
Account Settings Visit Settings → Privacy & Security in your account dashboard to review what personal information we hold, adjust cookie preferences and request a data download in portable format.
SECURITY & RETENTION

How We Handle Your Data

Encrypted Storage

All payment and login credentials are stored in AES-256 encrypted vaults. Your account password is hashed server-side; we never store plain text. Access logs are audited monthly for unauthorised entry attempts.

Cookie Management

We place functional cookies to remember your language and login session, and analytics cookies to measure page speed and crash reports. No third-party advertising cookies are set without your consent via the banner at your first visit.

Data Retention Rules

Active account data is kept for the duration of your membership plus 12 months after closure. Transaction records for DANA, OVO, GoPay and QRIS deposits are retained for three years per regulatory requirement, then securely deleted.

Third-Party Sharing

We share your name and amount only with payment processors (DANA, OVO, GoPay, QRIS operators) to complete deposits and withdrawals. No personal data is sold or rented. Regulatory bodies may request data where local law permits.

Account Security Tools

Enable two-factor authentication (2FA) via SMS or email in Account Settings. Change your password monthly and review active sessions under Security to log out any device you no longer use.

Data Subject Rights

You can request a copy of your data, correct errors, restrict processing or request deletion of non-essential information. Submit requests via email; we confirm receipt and complete them within 30 days where data retention law permits.

Frequently Asked About Data & Privacy

We delete all non-essential personal information within 12 months of closure. Transaction history for DANA, OVO, GoPay and QRIS deposits is retained for three years for regulatory compliance, then permanently removed. You can request early deletion of optional data by emailing [email protected].

No. Your DANA, OVO, GoPay and QRIS credentials are never shared outside lapakliga. Payment processors see only your account name, amount and transaction ID to process the deposit or withdrawal. We do not sell or rent any payment information.

Go to Settings → Privacy & Security in your account dashboard and select 'Request Data Download.' We prepare a portable JSON file of your registration details, transaction history and account activity. Download is available within five business days.

Yes. Submit a deletion request via email to [email protected] or through Account Settings → Privacy & Security. Non-essential data is removed within 30 days. Regulatory records (transaction history) are kept per local law but are not accessible to you after closure.

We use functional cookies to maintain your login session and store your language preference. Analytics cookies help us measure site speed and crashes. You can disable non-essential cookies via the banner at your first visit or in Settings; doing so does not affect account access.

Email [email protected] with your concern. For urgent privacy breaches, include 'Privacy Incident' in the subject line. Our team responds within 24 hours. You can also reach live chat in-app from 09:00 to 22:00 WIB for guidance on account security steps.

Access depends on local law. lapakliga is built for Indonesia and complies with Indonesian data protection rules. Your account and data are stored on Indonesian-region servers. International players may not access your account details, and we do not transfer data across borders without regulatory approval.

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